The short version
You get the whole book the second you pay. In exchange for that, you tick a box saying you are giving up the 14-day cooling-off period that EU law would otherwise give you. That is a real trade and you should understand it before you tick — which is why you can read pages 1–12 of the book, in full, without paying anything.
And separately from all of that: if the product is broken, or it is not what this page said it was, you get your money back. That is not a favour, it is your statutory right and it survives the waiver.
The 14-day right, and how it ends
Under the Consumer Rights Directive (Art 9) you normally have 14 days to withdraw from a distance contract without giving a reason. For digital content supplied immediately, Art 16(m) removes that right — but only if all three of these are true:
- you gave prior express consent for delivery to begin straight away;
- you acknowledged that by doing so you lose the right of withdrawal;
- we gave you confirmation of the contract on a durable medium (Art 8(7)) — in practice, the confirmation email.
The tick-box at checkout covers (1) and (2). Its wording is version waiver-2026-08-a:
I request immediate access to the book and I acknowledge that I lose my 14-day right of withdrawal once access begins.
It is a separate box, never pre-ticked, and never bundled together with “I accept the terms”. The pay button does nothing until you tick it. (3) is the confirmation email, which repeats the wording, the version and the exact time you accepted it, so you have your own copy.
If you did not waive the right
If for any reason the waiver was not validly given — including the case where your confirmation email never reached you — your 14-day right stays alive and you can withdraw. Email professionalspanishteachers@gmail.com or use the model withdrawal form. You do not have to use the form; any clear statement is enough.
When you get a refund anyway
Waiver or not, you get your money back if:
- the book does not work and we cannot make it work for you;
- you were charged twice for the same book — that one is refunded automatically, without you asking;
- the product is materially not what was described on the page you bought from.
Refunds go back to the card or wallet you paid with, through Stripe. Banks typically take 5–10 days to show it.
What a refund does to your access
A full refund ends your licence and your access to the book. A partial refund — a goodwill discount, say — does not: you keep the book and everything you have written in it.
If your bank raises a chargeback, access is suspended while it is being decided, and restored in full if it is resolved in your favour. Nothing you have written is deleted while a case is open.
How to ask
One email to professionalspanishteachers@gmail.com with the address you bought under. There is no form to fill in, no reason required for a withdrawal within the period, and a person reads it.